Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

• Contact our customer service via email address, or Live Chat.
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

To support wild bees, we collaborated with a wild bee expert and learned that Lebanon is home to one of the world’s richest bee populations. Since then, Beesline has been funding a 3-year research in Lebanon to create the first Red List of bees in the MENA region, which would allow us to promote conservation policies. We also raise awareness among the general public about the crucial role of wild bees in pollination. For more information, we invite you to visit our beegan engagement page.

Beeganism (or beegan) is a commitment to safeguard wild bees and offer formulas based on ethical hive products, combining efficiency and softness for all skins. These formulas do not contain any other ingredients of animal origin.

Yes, we support both honey bees and native solitary bees (savage bees that do not produce honey) through Generation Beegan, our bee preservation program.

These are ingredients produced by bees: honey, beeswax, royal jelly, propolis, bee venom and bee pollen. However, we do not use venom or pollen in our formulas because they can be allergens and our products are tested on sensitive skin.

Most of our beegan range is based on products from bees for their proven benefits.

Our lip balms contain organic beeswax that forms a protective barrier and prevents the drying of the lips. Our day cream contains nourishing and moisturizing honey while the night cream contains nourishing and anti-aging royal jelly.

Nevertheless, we also offer some formulas without any ingredients of the hive, such as our foot restorative cream, which is entirely vegan.

Natural cosmetics are generally healthier while having a reduced environmental impact.

By using beegan products, you support the beegan concept, which aims to preserve the wild bee population and promote ethical and sustainable beekeeping. In addition, you will use safe, natural and effective products that take care of your skin. Our formulas are up to 100% of natural origin, dermatologically tested on sensitive skin and free of any harmful product.

We simply recommend that you avoid using products that contain honey but it is not about the entire range of Beegan products. Honey is usually highlighted as a star ingredient in our products.

You can consult the list of ingredients and look for honey or Mel (Latin name INCI honey).

Yes, of course. We only use bee products when their benefits are needed. For example, our foot restorative cream is entirely vegan.

No, currently we do not have a beehive because we buy our products from the hive exclusively from certified suppliers.

We source natural and organic beeswax from two suppliers:

- Koster Keunen, a European supplier that created the world’s first 100% sustainable certified beeswax.

- Jedwards, an American supplier whose beeswax is USDA Organic certified.

Supporting the beegan philosophy means participating in raising awareness about wild bees and promoting ethical and sustainable beekeeping practices.

No, currently we do not own our own land.